Tricks to get More Out of WhatsApp Business

WhatsApp is one of the most used messaging applications in the world and it is also an important point for business customer service, especially now that digital product inquiries and purchases have grown due to the coronavirus pandemic that affects the world.

Therefore, there are certain ideas that can be put into practice to enhance the use of WhatsApp Business.

Let them know you have WhatsApp

Now you can put the function of clicking WhatsApp on business accounts on Instagram or Facebook, to invite those who see your profiles to start a conversation on WhatsApp.

You can also link your account on a website, either by a QR code, a link or, at least, informing that it is served by that route.

What to do if your WhatsApp is hacked

Create a simple chatbot
By using a simple chatbot you can help answer frequently asked questions until someone can answer a question that is most important.

For example, a food store can advertise its food of the day, discount, the payment methods it has, among other options.

Notifications
The application has message formats that allow you to attach images, videos, documents and locations to send notifications to customers. The message also includes the information of who is sending it, from the name to the company logo.

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Summary

WhatsApp is one of the most used messaging applications in the world and it is also an important point for business customer service, especially now that digital product inquiries and purchases have grown due to the coronavirus pandemic that affects the world.

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