Trouble with Lufthansa

So far, many travelers have been waiting in vain for the company to reimburse them for the ticket price. Consumer advocates sound the alarm – Lufthansa appeases.

Germany’s top consumer advocate, Klaus Müller, has called for more pressure from the federal government on Lufthansa because of the slow repayment of tickets. “It cannot be that Lufthansa receives billions in aid from taxpayers’ money and still forces customers to take illegal forced loans,” said the head of the Federation of German Consumer Organizations.

The airline must fully reimburse all canceled flight tickets by the end of August. After the massive flight cancellations in the Corona crisis, many consumers are still waiting weeks and months later for the The companies actually have to reimburse the ticket price within seven days.

“We are in excellent contact with the German federal government on the subject of reimbursements,” said a Lufthansa spokeswoman at the weekend. In total, more than two billion euros have been paid out for the entire Lufthansa Group in 2020. Flights from March and April have already been largely processed. Less than a billion euros in reimbursements are still outstanding.

Reviewer overview

Trouble with Lufthansa - /10

Summary

So far, many travelers have been waiting in vain for the company to reimburse them for the ticket price. Consumer advocates sound the alarm - Lufthansa appeases.

0 Bad!